Frequently asked questions

Who can I turn to in case of questions?

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In case of queries, ideas or recommendations regarding your transport please be in touch with our customer service:

 

Mon-Fri from 7.30am to 5.30pm

 

Tel.: +49 (0)541 - 95 85 - 800

Fax: +49 (0)541 - 95 85 - 809

Email: info@meyermeyer.com

When do I place a transport order?

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For an optimum handling of your transport, please make sure that your transport order reaches us at least 48 hours before the planned date of dispatch. 

To whom do I send my transport order?

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Please send your transport order, which should contain all necessary data, to our customer service:

 

Fax: +49 (0)541 - 95 85 809

Email: info@meyermeyer.com

 

Another option for you would be to enter your transport order directly into our internet portal. Your advantage: A full overview on all your consignments including the latest status reports.

 

Please do not hesitate to be in touch with our customer service team for further details. 

What details are required?

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Please use our order form for your transport request.

Important details:

 

- Consignor, consignee, freight payer

- Place and date of loading

- Number of packages/garments, weight

- Dimensions / required loading space / hanging factor / stackable or not / etc.

- Your reference / particularities

What do I have to consider if the manufacturer takes charge of the transport request?

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In most cases, manufacturers directly request the transport of finished goods from our local branch or partner. In this case, your freight forwarder acts on your behalf. Incorrect transport bills which are due to non-coordinated transport requests or dead freights will be at your expense. Therefore, it is very important that the transport request can be clearly understood, is correct and complies with your specifications as it forms the basis for freight calculation. This is why you should inform your freight forwarder about the loading instructions, in particular concerning hanging goods or other particularities.

Why do the billing data not correspond with those on the bill of lading?

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It is in your best interest that we want to structure the freight price flexibly with regards to fuel prices. The usual reaction of our industry to a rise in fuel prices is to raise a surcharge. So why shouldn't there also be a price reduction in case of falling fuel costs? In this respect, we want to achieve transparency for you.

 

If the average fuel prices change, we will from now on also change our transport costs. This will be done as follows: the applied basic price is €0.6490 for 1 litre of diesel. This price is based on the average mean monthly prices of the years 2000 – 2003.

 

A deviation of the mean monthly prices from the basic price of up to 4.5% - whether up or down – does not require any adjustment. However, in case of an increase of the monthly average prices above this limit, we charge a freight surcharge on the transport price at the amount of 0.5% for each 1 euro cent by which the price changed. In case of a decrease in prices, we grant a corresponding deduction of 0.5%. If the price rises above a monthly mean price of 0.757€/l, the price adjustment will only amount to 0.25% per litre diesel. We will be happy to provide you with the development of diesel fuel prices in Europe. Just send us a short email to info@meyermeyer.com and you will promptly receive the requested information.

How is the Dieselflex calculated?

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It is in your best interest that we want to structure the freight price flexibly with regards to fuel prices. The usual reaction of our industry to a rise in fuel prices is to raise a surcharge. So why shouldn't there also be a price reduction in case of falling fuel costs? In this respect, we want to achieve transparency for you.

 

If the average fuel prices change, we will from now on also change our transport costs. This will be done as follows: the applied basic price is €0.6490 for 1 litre of diesel. This price is based on the average mean monthly prices of the years 2000 – 2003.

 

A deviation of the mean monthly prices from the basic price of up to 4.5% - whether up or down – does not require any adjustment. However, in case of an increase of the monthly average prices above this limit, we charge a freight surcharge on the transport price at the amount of 0.5% for each 1 euro cent by which the price changed. In case of a decrease in prices, we grant a corresponding deduction of 0.5%. If the price rises above a monthly mean price of 0.757€/l, the price adjustment will only amount to 0.25% per litre diesel. We will be happy to provide you with the development of diesel fuel prices in Europe. Just send us a short email to info@meyermeyer.com and you will promptly receive the requested information.

Outward processing in a third country – When and how are the customs documents returned to me?

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In the process of outward processing, less import charges are incurred due to the previous export of the raw goods. The proof of such export is provided by means of an outward processing certificate (export declaration with indication of outward processing) accompanying the goods. These export documents are returned to us after transport by the carrier or our customs agent at the border. As soon as we receive the documents, they will be forwarded to you. Please note that it is important to mark the documents with RET-EXP. However, delays occur rather often causing the imported goods to arrive before the documents. In this case, provided your competent main customs office gives their consent, an alternative proof of the export can be presented.

 

Usually, the export certificate for turnover tax purposes together with a copy of the receipted CMR bill of lading will be sufficient; for more information, please contact your competent customs office.

Transport insurance – Why and how to be taken out?

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Unfortunately, damages may occur during transport. Concerning cross-border circulation, the Convention on the Contract for the International Carriage of Goods by Road (CMR = Convention relative au contrat de transport international de marchandises par route) applies.

 

For damages to goods, it provides the following liability limitations:

 

Damages to goods (loss/damage): 

max. 8.33 SDR/kg

Delay in delivery: max. freight value

In case of light-weight goods, differences between the goods value and the maximum liability amount of the freight forwarder can easily arise. This difference should be covered by transport insurance. You can assign the task of purchasing the insurance to us and we will insure each individual shipment for you. In case of damages, we will take charge of the settlement with the insurer on your behalf.

 

You also have the possibility to take out an insurance with an insurance company yourself. This is particularly recommendable if you intend to send a large number of shipments. In the event of damage, you can submit your claim directly to your insurance. Please note that the freight forwarder must always be notified of any damages immediately. In such a case, please contact our Customer Service directly.