Consumers’ buying behaviour has changed dramatically in recent years – and it will continue to do so. Online shopping, price transparency and consumer platforms have become an integral part of everyday life. New technological innovations are cropping up every minute, and international borders have long been open to businesses. Nowadays, all goods are available anywhere, at any time.
To help you keep up with these developments and offer consumers high-quality services and purchasing experiences across all channels, we will support you in addressing key strategic questions and developing omnichannel solutions. Our customers have access to a one-stop shopping solution for efficiently managed, scalable digital sales channels.
For customers in the fashion and lifestyle sector, Meyer & Meyer can assume operation of entire e-commerce platforms. The shop management offering includes modular services such as strategy development, performance management and newsletter marketing in different countries and languages, ongoing development and optimisation of the platform, plus category management and analytics.
Order Management System
The Order Management System is the link for all backend processes. We have a high-performance and innovative solution that takes customer-specific requirements into account. Order Management integrates all processes and information and ensures that logistics, customer service and finance services are supplied appropriately.
For a true omnichannel buying experience, bespoke customer service is essential. We offer multilingual and scalable phone, email, chat and social media services, which can be adapted to the specific tone and identity of your brand.
Our finance services include debtor and accounts receivable management, commercial dunning and transfer to collection agencies, and reliable handling of international VAT rules and regulations.
Nationally and internationally, we are able to provide automated and manual e-commerce logistics services. Starting with the recording of goods and e-commerce specific product attributes, through storage and picking, to complex returns solutions, we offer our customers tailor-made and scalable solutions. This also includes efficient carrier management & CEP services.