Omnichannel
Consumers’ buying behaviour has changed dramatically in recent years – and it will continue to do so. Online shopping, price transparency and consumer platforms have become an integral part of everyday life. New technological innovations are cropping up every minute, and international borders have long been open to businesses. Nowadays, all goods are available anywhere, at any time.
To help you keep up with these developments and offer consumers high-quality services and purchasing experiences across all channels, we rely on selected partners to support you in key strategic issues.
Shop management
For customers in the fashion and lifestyle sector, Meyer & Meyer can assume operation of entire e-commerce platforms. The shop management offering includes modular services such as strategy development, performance management and newsletter marketing in different countries and languages, ongoing development and optimisation of the platform, plus category management and analytics.
Order Management System
The Order Management System is the link for all backend processes. We have a high-performance and innovative solution that takes customer-specific requirements into account. Order Management integrates all processes and information and ensures that logistics, customer service and finance services are supplied appropriately.
Customer service
For a true omnichannel buying experience, bespoke customer service is essential. We offer multilingual and scalable phone, email, chat and social media services, which can be adapted to the specific tone and identity of your brand.
Finance
Our finance services include debtor and accounts receivable management, commercial dunning and transfer to collection agencies, and reliable handling of international VAT rules and regulations.
Logistics
Nationally and internationally, we are able to provide automated and manual e-commerce logistics services. Starting with the recording of goods and e-commerce specific product attributes, through storage and picking, to complex returns solutions, we offer our customers tailor-made and scalable solutions. This also includes efficient carrier management & CEP services.
When it comes to omnichannel solutions, we refer back to our partner EVEN ON SUNDAY GmbH.
